Retail Services

Certificate II in Retail Services is a nationally recognised course which reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

The course provides you a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

An IELTS test score of 4.0 or equivalent

• Cashier
• Retail Liquor Outlet Attendant
• Food Sales Assistant (Fast Food Outlets)
• Retail Assistant
• Customer service assistant

Core Units

• Engage the customer
• Communicate in the workplace to support team and customer outcomes
• Work effectively in a service environment
• Organise personal work requirements
• Advise on products and services
• Identify and respond to security risks
• Contribute to workplace health and safety

Elective Units

• Organise and maintain the store environment
• Receive and handle retail stock
• Follow point-of-sale procedures
• Use business technology
• Advise on food products and services