Retail
Certificate III in Retail is a nationally recognised course which reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well developed skills where discretion and judgement is required. They work with some independence under limited supervision.
Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations. The course provides you a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
Entry Requirements
- An IELTS test score of 4.5 or equivalent
Career Opportunities
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Sales Team Leader (Retail)
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Customer Service Representative
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Retail Supervisor
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Cashier
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Team Leader
Study Subjects
Core Units
- Engage the customer
- Assist with customer difficulties
- Build customer relationships and loyalty
- Work effectively in a team
- Work effectively in a service environment
- Identify and respond to security risks
- Sell to the retail customer
- Contribute to workplace health and safety
Elective Units
- Work with diverse people
- Maintain personal health and wellbeing
- Handle food safely in a retail environment
- Support marketing and promotional activities
- Plan a career in the retail industry