Hospitality Management (Food and Beverage stream)

This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, cookery, food and beverage.

​As part of this qualification you will undertake a supervised work placement (minimum of 140 hours) where you will be able to apply the skills and knowledge you have learned.

• Completion of Year 10 or equivalent
• Minimum overall band of IELTS 5.5 or equivalent

• Area manager or operations manager
• Café, club, or restaurant manager
• Food and beverage manager
• Motel manager

Core Units

• Manage finances
•  Develop and implement a business plan
• Manage physical assets
• Recruit, select and induct staff
• Monitor staff performance
• Develop and implement marketing strategies
• Establish and maintain a work health and safety system
• ​*   Manage diversity in the workplace
• * Manage operational plan
• * Develop and manage quality customer service practices
• *  Manage finances within a budget
• *  Prepare and monitor budgets
• * Research and comply with regulatory requirements
• * Lead and manage people
• * Monitor work operations
• * Establish and conduct business relationships

​Elective Units

• ​*  Use hygienic practices for food safety
• *  Work effectively in hospitality service
• * Plan in-house events or functions
• * Coordinate marketing activities
• * Enhance customer service experiences
• * Manage conflict
• * Provide responsible service of alcohol
• * Prepare and serve espresso coffee
• * Serve food and beverage
• * Prepare and serve cocktails
• * Promote products and services
• * Manage meetings
• * Make a presentation 
• * Roster Staff
• * Process financial transaction
• * Participate in safe food handling practices
• * Receive and store stock