Hospitality Management (Food and Beverage stream)

This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.

This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, cookery, food and beverage.

​As part of this qualification you will undertake a supervised work placement (minimum of 140 hours) where you will be able to apply the skills and knowledge you have learned.

• Completion of Year 10 or equivalent
• Minimum overall band of IELTS 5.5 or equivalent

• Bar manager
• Restaurant manager
• Club manager
• Motel manager
• Banquet or function manager

Core Units

• Manage diversity in the workplace
• Manage operational plan
• Enhance customer service experiences
• Develop and manage quality customer service practices
• Manage conflict
• Manage finances within a budget
• Prepare and monitor budgets
• Research and comply with regulatory requirements
• Roster staff
• Lead and manage people
• Monitor work operations
• Establish and conduct business relationships
• Implement and monitor work health and safety practices

Elective Units

• Process financial transactions
• Coordinate marketing activities 
• Work effectively in hospitality service
• Provide responsible service of alcohol
• Plan in-house events or functions
• Prepare and serve espresso coffee
• Serve food and beverage
• Prepare and serve cocktails
• Use hygienic practices for food safety
• Participate in safe food handling practices
• Receive and store stock
• Promote products and services
• Make a presentation
• Manage meetings
• Implement and monitor environmentally sustainable work practices