Hospitality Management
This qualification reflects the role of highly skilled senior managers who use a broad range of hospitality skills combined with specialised managerial skills and substantial knowledge of industry to coordinate hospitality operations. They operate with significant autonomy and are responsible for making strategic business management decisions.
This qualification provides a pathway to work in any hospitality industry sector and for a diversity of employers including restaurants, hotels, motels, catering operations, clubs, pubs, cafes, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, cookery, food and beverage and gaming.
Entry Requirements
- International Students: IELTS score of 5.5 with no band less than 5.0 (or equivalent)
- and high school certificate
Career Opportunities
- area manager or operations manager,
- café owner or manager,
- club secretary or manager,
- executive chef,
- executive housekeeper,
- executive sous chef,
- food and beverage manager,
- head chef,
- motel owner or manager or a rooms division manager
Study Subjects
Core Units
- Manage diversity in the workplace
- Manage finances
- Manage operational plan
- Develop and implement a business plan
- Develop and manage quality customer service practices
- Manage finances within a budget
- Prepare and monitor budgets
- Manage physical assets
- Research and comply with regulatory requirements
- Lead and manage people
- Recruit, select and induct staff
- Monitor staff performance
- Monitor work operations
- Establish and conduct business relationships
- Develop and implement marketing strategies
- Establish and maintain a work health and safety system
Elective Units
Group A
- Use hygienic practices for hospitality service
Group B
- Work effectively in hospitality service
Group C
Accommodation Services – Front Office, Housekeeping and Porting
- Maintain hard floor surfaces
- Provide housekeeping services to guests
- Prepare rooms for guests
- Conduct night audit
- Sell tourism products and services
Administration
- Manage meetings
Events
- Plan in-house events or functions
- Manage event staging components
- Manage on-site event operations
- Research event trends and practice
Management and Leadership
- Manage risk
Planning and Product Development
- Develop host community awareness of tourism
- Develop culturally appropriate tourism operations
Work Health and Safety
- Identify hazards, assess and control safety risks
Working in Industry
- Source and use information on the hospitality industry