Hospitality
This qualification reflects the role of skilled operators who use a range of well-developed hospitality skills. They use discretion and judgement and have a sound knowledge of industry operations.
Students will gain the following skill sets for employability: communication, initiative and enterprise, learning, planning and organising, teamwork, problem-solving, self-management, and technology.
This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops. It provides options for specialisation in areas such as accommodation services, food and beverage and gaming. The qualification also allows an outcome for small businesses requiring multi-skilled employees.
Entry Requirements
- International Students: IELTS score of 5.5 with no band less than 5.0 (or equivalent)
- and high school certificate
Career Opportunities
- espresso coffee machine operator
- food and beverage attendant
- front desk receptionist
- function attendant
function host, - gaming attendant
- housekeeper
- restaurant host or waiter
Study Subjects
Core Units
- Work effectively with others
- Source and use information on the hospitality industry
- Work effectively in hospitality service
- Provide service to customers
- Show social and cultural sensitivity
- Coach others in job skills
- Participate in safe work practices
Elective Units
Group A
- Use hygienic practices for hospitality service
Group B
Accommodation Services
- Prepare rooms for guests
- Launder linen and guest clothes
- Provide valet service
- Conduct night audit
- Provide accommodation reception services
Client and Customer Service
- Provide visitor information
Group C
Computer Operations and ICT Management
- Design and produce business documents