Community Services

Diploma of Community Services at Southern Cross Education Institute reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

• Successful completion of year 12 or equivalent level of study or mature aged entry
• Minimum English level IELTS 5.5 or equivalent. Candidates from student assessment visa level 1 and 2 countries can undertakeSCEI’s English Proficiency Test. 
• 18 years of age or over
• Police clearance certificate (from home country)
• National Police Check
• Working with Children Check

• Community services case worker
• Welfare support worker
• Community services case manager

• Develop workplace communication strategies
• Manage legal and ethical compliance
• Manage work health and safety
• Reflect on and improve own professional practice
• Analyse impact of sociological factors on clients in community work and services
• Facilitate workplace debriefing and support processes
• Develop and implement service programs
• Manage and promote diversity

Elective units

• Establish and confirm the counselling relationship
• Assess-existing needs
• Confirm client developmental status
• Develop, facilitate and review all aspects of case management
• Implement community development strategies
• Develop and support community leaderships
•  Recognise and respond to crisis situations
• Provide advocacy and representation services